Refund Policy

Refund Policy for Alphadot.io
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Introduction

At Alphadot.io, we strive to ensure customer satisfaction with our services. This Refund Policy outlines the circumstances under which Alphadot.io may provide a refund, the process for requesting a refund, and the obligations of the clients in relation to the refunds.

1. General Conditions for Refund

Alphadot.io offers SEO services and digital marketing solutions. Due to the nature of these services, refunds will be granted under the following conditions:

1.1 Non-Delivery of Service:
If the service has not been delivered or started within a reasonable timeframe after the agreed upon start date, customers may request a full refund.
1.2 Service Not as Described:
If our services are materially different from the description provided on our website or in our marketing materials, a partial or full refund may be granted.
1.3 Cancellation of Services:
If a customer wishes to cancel their service before work has commenced, they may be entitled to a full refund. Cancellation requests after work has commenced may be subject to a partial refund or no refund, depending on the extent of work completed.

2. Refund Process

To initiate a refund, customers must:
Contact us via email at [email protected] with a detailed explanation of the issue.
Include any relevant documentation or evidence supporting the refund request.
Upon receiving a refund request, Alphadot.io will:
Evaluate the request based on the conditions outlined above.
Communicate the decision regarding the refund within a reasonable timeframe.

3. Limitations

Refund requests must be made within 10 days of the initial purchase.